• computer help desk
  • Helping regal with his computer
  • Students working in the help desk
  • team photo
  • students in help desk
  • students working together on computer

Computer Help Desk

The Computer Help Desk is the primary end user technology support department at the University of Minnesota Crookston (UMN Crookston) campus. The Help Desk should always be the first point of contact for all UMC faculty, staff, and students. Help Desk staff strive to ensure customer satisfaction by providing prompt, courteous, and effective service.

NEED HELP?

131 Kiehle Building
Monday - Friday, 8:30 a.m. - 4:30 p.m.
umchelp@umn.edu
218-281-8000

After Hours Support (1-Help):
help@umn.edu or 612-301-4357

Laptop Computer Program

Laptop Computer Program

Laptop Computer Program Information

The University of Minnesota Crookston has been issuing laptops to all on-campus, degree-seeking students and faculty since 1993. It is widely recognized as the first four-year institution in the nation to implement a campus-wide “Laptop U” strategy. The Laptop Computer Program provides essential tools to students and faculty and continues to be an attraction for learners and educators who value the innumerous advantages that arise from integrating technology into higher learning. Specifically, students and faculty all receive the same, standardized model laptop. This enhances multiple facets of university operations: diverse student-to-student communication is encouraged, faculty-to-student interactions become more precise, and the support process is streamlined.

Debi Race and a student worker unpacking the new HP Laptops for that will be distributed beginning Fall 2022.

NEW Model Distributed Fall 2022

HP Elitebook x360 1040-G8 Specifications

  • Intel i5-1135G7 2.40GHz 11th Generation processor
  • 16GB SDRAM, LPDDR4X-4266
  • 256GB SSD Hard Drive
  • 14” BrightView FHD (1920x1080) Touchscreen display
  • Integrated Intel Iris Xe Graphics
  • Intel Wireless-AX201 WiFi 6
  • Bluetooth 5
  • 2 Thunderbolt 4 with USB4 Type-C (USB Power Delivery) ports
  • 2 SuperSpeed USB Type-A ports
  • 1 HDMI and 1 Headphone/microphone ports
  • Bang & Olufsen 4 Premium stereo speakers, 2 user-facing and 2 world-facing microphones
  • Hybrid 720p HD IR Camera with integrated electronic privacy shutter
  • Spill-resistant keyboard, ClickPad
  • 4 Cell 54 WHr Long Life Battery
  • Windows 10 Operating System
  • Four (4) year warranty with Accidental Damage Protection and Defective Media Retention
  • Dimensions: 12.57” x 7.98” x 0.65”, weight: around 2.9 lbs.


Graduate Laptop Gifting Program

The University of Minnesota Crookston (UMN Crookston) allows on-campus, degree-seeking graduates to keep their UMN Crookston issued laptop computer after the successful completion of all UMN Crookston academic requirements (approved by the Registrar’s Office). In addition, the following procedures must be fulfilled:

  • The on-campus graduate has consistently participated in the laptop computer program.
  • The on-campus graduate paid all technology fees associated with the laptop computer program each term of attendance.
  • The on-campus graduate should keep their laptop at the end of their final semester.  An email will be sent after your completed degree is verified by the Registrar’s Office.
  • The on-campus graduate is responsible for backing up all of the data on their gifted laptop and will receive email instructions on how to reload it. This MUST be done in order to keep your laptop working.  If you fail to reload it, it will stop working because the University licensed software will expire. 

Additional information will be sent to on-campus degree applicants eligible for graduation. Please direct any further questions to the UMN Crookston Computer Help Desk (umchelp@umn.edu).


Fees for the Laptop Computer Program

Fees associated with the Laptop Computer Program


Issuing of Laptop Computers

Laptop computers are issued at the beginning of each semester to new and returning on-campus, degree seeking students. Students must have a minimum of six (6) on-campus credits to qualify for a UMN Crookston issued laptop computer.An exceptions may be granted for traditional on-campus students who temporarily transition to online only status to complete degree requirements (see below).

Laptops computers are issued at the UMN Crookston Computer Help Desk. Located at Kiehle Building room 131.

Learn more Campus Laptop Program: Issuance and Return Policy

Exception for traditional on-campus students who transition to Online only status for a short period and wish to continue using a UMN Crookston issued laptop computer.

UMN Crookston on-campus students who decide to complete their UMN Crookston education online for a short period (i.e. one semester), may request to temporarily use a UMN Crookston issued laptop. These requests are reviewed on case-by-case basis and must be approved by the UMN Crookston Help Desk manager and/or IT Director. If the request is approved, the student’s account will be assessed the student technology fees, the laptop will be reimaged with the factory load (i.e. operating system), the student may download the University provided Microsoft Office 365, and the student is required to sign a condition of use agreement outlining student responsibility.

CONDITIONS OF USE AGREEMENT

___ There may be incidents where UMN Crookston Help Desk can provide telephone support (i.e. password reset or virus scan); however, in many situations, advanced support will need to be handled directly through the UMN Crookston Help Desk to ensure the factory warranty is not voided. This could include the following scenarios; a broken screen, failed hard drive, failed system board, failed battery, will not boot, liquid spills on keyboard, Bitlocker key issues, etc.

___ For situations requiring advanced support, the student will be responsible for getting the laptop to the UMN Crookston Help Desk. The student can either mail the laptop through normal courier services (must have appropriate packaging, tracking and insurance) or having the computer dropped off during regular Help Desk business hours.

___ Note: in most cases advance service or repair will require a few days to complete. It is unlikely we can fix the issue on the spot or without ordering parts.

___ Also, if the laptop was not reimaged with the factory load prior to the student leaving campus, the UMN Crookston Help Desk will reimage with the factory load before returning the repaired laptop to the student.

___ Laptop must be returned in the same condition as received by the last Friday of the semester (please see Return of Laptop Computers sections).

Student Signature _______________________________ Date __________

UMN Crookston authorized signature_________________ Date __________


Return of Laptop Computers

On-campus UMN Crookston students withdrawing from campus or converting to online degree status are REQUIRED to return their University issued laptop computer. The University can not sell the UMN Crookston issued laptops since we are required to return them to the supplier at end-of-lease.

  • If you have a UMN Crookston issued laptop computer and will not be registering for and taking a minimum of six (6) on-campus credits in the consecutive term, you must return your computer to the UMN Crookston Help Desk by 3:00 p.m. on Friday of finals week of the current term. If the computer is not returned by that date, you will automatically be assessed a $50 late fee, and a weekly charge of $31.25 will be assessed.
  • Students who withdraw at any time during the term are REQUIRED to return the laptop computer to the UMN Crookston Help Desk as a part of completing the withdrawal process. We will not sign your withdrawal form until the laptop computer is returned. The withdrawal from must be signed by the UMN Crookston Help Desk manager, or the IT Director, or designate.
  • Students who drop below six (6) on-campus credits during the term must inform the UMN Crookston Help Desk and make arrangements to return their laptop or temporarily retain use for the remainder of the term.

Return of Laptop Computers during a rollover

During a laptop computer rollover, students are required to return their university issued laptop computer to the UMN Crookston Help Desk by 3:00 p.m. the Friday of finals week.

*Exceptions may include the following:

  • Registered for a UMN Crookston May and/or summer term class
  • Registered for a UMN Crookston summer term internship
  • UMN Crookston summer employment 
  • UMN Crookston study abroad summer term participant

*You must make arrangements with the UMN Crookston Help Desk manager in advance. This will include a timeframe for returning the laptop computer upon completion of approved exception. If arrangements are not made, normal late fees will be applied to the students’ account.


Consequences for Students Who Do Not Comply with the Return Requirement

If a student fails to return their University issued laptop computer including power supply, it will be considered unauthorized possession of University property. An initial non-refundable late fee will be charged, and there will be a weekly non-refundable charge for up-to six (6) weeks until the equipment is returned. If the laptop computer is not returned by the end of the six (6) weeks, the student’s account will be billed for the fair market value of the laptop computer and any associated late fees. At that point, the student will have purchased the computer from the University and will now be the owner of the computer.

The student is responsible for payment of any charges associated with the laptop computer at the UMN Crookston Business Office.


Lost or Stolen Laptop

Please report a lost or stolen laptop to the UMN Crookston Computer Help Desk promptly. If your laptop computer was stolen, contact local law enforcement where the theft occurred. Provide a copy of the police report to the UMN Crookston Help Desk (the University of Minnesota requires a copy of the police report for stolen university property). Your student account will be charged $500 for a lost or stolen laptop computer. Although it is not mandatory, we do recommend that students have a personal liability policy for their UMN Crookston issued laptop which should help cover the $500 university charge.


Graduation

On-campus graduates from the University of Minnesota Crookston have the option to take ownership of their campus-issued laptop computer after successfully completing all academic graduation requirements. See our "Graduate Gifting Program" section above for more information.

Student Resources

Faculty and Staff Resources

Policies and Procedures

Department Faculty & Staff

Department Faculty & Staff

Debi Race
Help Desk Manager
(218) 281-8381

Spotlight

Technical Problems?

Check IT Service Status (System Status) for outages, planned outages, service notes or degradations for all University IT Services. Or contact the UMC Computer Help Desk or Twin Cities 1-HELP(612-301-4357)

Computer Help Desk

University of Minnesota Crookston

131 Kiehle Building

2900 University Ave

Crookston, MN 56716

PHONE: 218-281-8000

FAX: 

umchelp@umn.edu

Hours

FALL 2022: Mon - Fri 8:30 am - 4:30 pm, AFTER HOURS: Support provided by 1-Help. Email - help@umn.edu or call 612-301-4357.