Computer Help Desk

Tech Support When You Need It

The Computer Help Desk is the primary end user technology support department at the University of Minnesota Crookston campus. The Help Desk should always be the first point of contact for all UMN Crookston faculty, staff, and students. Help Desk staff strive to ensure customer satisfaction by providing prompt, courteous, and effective service.

Need Help Now?

Summer 2026 Hours

Monday - Friday
8:30 a.m. - 4:30 p.m.
Due to limited student staff, appointments are necessary. Email us to schedule
[email protected]
131 Kiehle Building

24/7 After Hours Support (1-Help)

[email protected] or 612-301-4357

System Status

Check System Status for outages, planned outages, service notes or degradations for all University IT Services.

UMC Computer Help Desk standardized technology support includes:

UMC Help Desk issued laptop computers.
General purpose printers distributed by the UMC Help Desk (i.e. student printers).
On-campus University of Minnesota Wifi and wired networks.
DUO authentication, UMN VPN, passwords,
Classroom and conference room technology (projectors, Zoom, etc).
Zoom Phone desktop or soft phone support.
Google Workspace (Gmail, Calendar, Drive, Shared Drives, etc.).
Desktop computers and printers purchased with prior consultation with UMC Help Desk/IT.
Office technology (docking station, monitors, etc) with prior consultation with the UMC Help Desk.
Requesting and scheduling technology support for events.
Consulting on technology hardware and software outside standard deployments (i.e. UMC issued laptops, University provided standard software, etc.).

Best effort technology support includes:

Devices purchased without consultation with the UMC Help Desk/IT (i.e. printers, laptops, desktops, etc.).
Apple and Mac devices
Personal Devices
Cell Phones
Multifunction printers:
- Dowell and Owen; contact Judy Baatz
- Athletics, Admissions, UTOC; contact your service provider

*Please submit requests to [email protected].