Telephone Services
The University of Minnesota Crookston owns and operates the Crookston campus telephone system (PBX) and is responsible for providing telephone services to the campus community.
UMC telephone services are centrally funded. Users are charged per extension and for long distance charges incurred.
To report a problem or request service, contact us today!
About UMC Telephone Services at UMC
About UMC Telephone Services at UMC
UMC Operates a Cisco IP Based Telephone System. IP phones reside on the campus LAN. Campus locations with analog phones are converted into IP at the nearest switch location. The campus WAN is used to avoid toll for metro area long distance calls. Local Qwest trunks carry outgoing local & other long distance traffic as well as incoming calls. Traffic will alternate to either the WAN or Qwest trunks in the event the other fails.
Services offered include Voicemail, Fax server, automated reporting, caller ID & more. For a list of phone features see most commonly used features.
Safety Features
- 911
- When 911 is called from any phone on campus the call is routed to the 911 emergency center in Crookston.
- All 911 calls are immediately reported to campus security as they are made.
- Caller ID in & outgoing
- Power backup at the Call Manager hub & battery backup at many switch closets
- Failover to redundant calling trunks
Efficiency advantages
- Allows the campus to maintain a single telecommunications infrastructure. Computers & telephone share the same cable & switch infrastructure.
- Automated billing & reporting
- No toll for calls to Metro area codes
- Browser based management of hardware & software
Reports Sent to Users
- Call detail record sent to budget authority/supervisors monthly
- 911 report sent to campus security monthly
- Cross charge billing sent to the Business Office & budget authorities monthly
- Other reports available on request
User Charges
Long Distance:
- Intrastate: .06/minute
- Interstate: .054/minute
- Twin Cities Metro Area Area Codes: No charge
Per extension charge: $20/month
How To Use
How To Use
How to dial to on and off campus numbers
- To reach an on campus extension: dial the 4 digit extension
- Off campus local calls: 8-281-XXXX
- Long Distance: 8-1-Area Code-7 Digit Number
- 911 calls: Dial 911
Frequently asked questions
Who do I contact for service or report problems?
Contact our technician.
How do I call off campus?
- Local calls: Dial 8 then 7 digit local number (8-xxx-xzxxx)
- Long Distance: Dial 8, 1, area code, then 7 digit number (8-1-xxx-xxx-xxxx)
How do I access my voicemail?
Can I access my voicemail from home or another phone?
Yes, see "Voicemail Brief" 
How many parties can I join in a conference call?
Six parties can join in a conference call. See "Using Your Phone Brief"
Can I forward my calls when I am out of the office?
Yes, see "Using Your Phone Brief"
What do I do if my voicemail won’t let me in?
Call Service to unlock your password at 218-281-8499. You can also see "Voicemail Brief"
How do I transfer my calls?
How can I make long distance calls from a campus phone with restricted access, i.e. meeting rooms?
See "Using Your Phone Brief" and sub-head > Authorization code.
How can I save voice mail messages to my desktop?
Most commonly used features
- Supports telecommuting
- Up to 6 party conference calling
- Voicemail
- Calling trees
- Abbreviated dialing
- Fax server
- Call forwarding, transfer
- Missed calls
- Authorization code
User Help Materials
IP Phone Instructions Sheet Analog Commands Brief Voicemail Brief Customizing Your Phone on the Web Fax Server Install & Use Help Sheet Using Your Phone Brief
Fax Server Help
You can receive & send faxes from your computer.Fax Server Install & Use Help Sheet
Voicemail Help
Department Faculty & Staff
Department Faculty & Staff
 Infrastructure Analyst 2 155 Kiehle Building (218) 281-8392 |
 Info Tech Specialist 151 Kiehle Building (218) 281-8499 |
Telephone Services
University of Minnesota Crookston
2900 Sargeant Student Center
2900 University Ave
Crookston, MN 56716
PHONE: 218-281-8499, 218-281-8392
FAX:
Hours
M-F 8:00 am - 4:30 pm