Center for Adult Learning to Serve as University of Minnesota Digital Campus Calling Center
The University of Minnesota Crookston Center for Adult Learning (CAL) was recently selected to serve as the University of Minnesota Digital Campus Calling Center. The calling center serves all five coordinate campuses and will maintain student support and a referral call center to answer and respond to student inquiries concerning University of Minnesota for-credit and non-credit online programs.
The University of Minnesota Digital Campus requires a student support call center to answer questions about topics including, but not limited to, student resources, admission and administrative processes, policies, and academic programs along with e-mail and phone support for initial inquiries. CAL staff members will serve as both information resources and advocates for online students, ensuring those students receive accurate information in response to their questions in a timely manner.
“This partnership will serve the University of Minnesota’s online growth utilizing the Crookston campus’ expertise in online student support services,” says Michelle Christopherson, director for the U of M, Crookston Center for Adult Learning. “We’ll serve as the University’s front door to U of M online programming.”
Prospective students will be served through calls, e-mails and conversations from inquiry to point of contact per campus for application while they are in the recruitment process. Once students have been directed to a program or course, the unit, college, or campus will handle the student support and admission responsibilities working toward matriculation and registration.
The Center for Adult Learning on the Crookston campus has been serving as the Digital Campus Calling Center since January through a pilot project. This extended partnership will continue to serve the entire University of Minnesota system through the 23 degrees available via online and hybrid programs along with non-credit professional development activities.
The University of Minnesota Crookston campus was the first in the U of M system to deliver a bachelor’s degree online: Applied Health. Three bachelor’s degrees have been added since: Applied Studies, Manufacturing Management, and Business. Plans are to offer additional online degrees. Online credit hours have risen dramatically over the last few years. CAL noted a 14% increase in 2006-07 from the previous year, in 2007-08 there was a 36% jump, followed by a 32% increase in 2008-09.
Today the University of Minnesota Crookston delivers more than 25 applied-science undergraduate degree programs and 50 concentrations, including several online degrees, in agriculture; arts, humanities and social sciences; business; math, science and technology; and natural resources. To learn more, visit www.umcrookston.edu.